Can't login to Android app

Hi, as the title says, I can't login to Android app. I created an account in browser and it works fine that way, but when I enter the same credentials in app I get the message "This password or email address is incorrect".

Comments

  • Ok, it works now. I think it has something to do with two-factor authentication. I never got the prompt for it in app. As soon as I disabled it in browser I managed to login.

  • KoenKoen Administrator
    edited February 17

    By enabling two-factor authentication, you will be asked to enter a number generated by an authenticator app such as Google Authenticator. Please note that logging with your password using the Astiga app, or any third-party app, is not possible if two-factor authentication is enabled. Please use the token as listed on the apps page instead.

    I guess that that was the issue you were facing. I have changed the error message to make it clearer that you need to use the token when logging in if two-factor authentication is enabled.

  • Yes, it works now! Thanks!

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