Premium ended after auto renewal & funds taken -> cannot use Astiga

CoyleyCoyley Member
edited January 27 in General

Hi Dan

my premium renewed automatically this week with payment sent from my bank successfully. Today I received an email notice my Premium had ended and when I go into the app, I cannot use Astiga at all as the 'trial has ended'.

I'll be grateful if this can be rectified at your earliest convenience.

Thank you

Mark

Comments

  • CoyleyCoyley Member

    Just to let everyone know, Dan has resolved this for me already

  • gravelldgravelld Administrator

    Thanks @Coyley . This has also affected two other customers - but others are unaffected. I think it relates to the notifications sent to our payment processing backend and how some are different to others; I'll look into the cause next week.

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