Service Unavailable

Dermot_LDermot_L Member
in Bugs

Hi Admin...

The following problem keeps popping up for me on, pc app and android app. Its works good enough for a time then freezes, crashes and on reboot i get a blank screen with the message service unavailable. Sometimes the online webpage will also freeze and the page needs to be refreshed.


The problem seems to resolve itself if i wait a while to reboot but, its a pain when enjoying some music

https://youtu.be/TofkBBRz0PI


any help appreciated

Regards

Dermot.L

Comments

  • gravelldgravelld Administrator

    Was this just today? We were reconfiguring one of our servers this morning and there might've been a period of an hour or two when some requests were mishandled. Are you still seeing it now?

    Is this all on your LAN at home/office?

  • Dermot_LDermot_L Member

    I've only started using the app so forgive me if i missed something, but since I've started using it , i've had this issue on my android phone. I only downloaded the windows app yesterday. So to answer you question, on the android, i've been using data & on the widows app its the home LAN. Also, yesterday, the android app came up with an error saying "no data error" or something to that effect, but i did have a data connection as i was able to browse the web on the same phone, while searching for a fix. Even closing and rebooting the app didn't fix the issue?


    thank you for the swift reply


    Regards

    Dermot.L

  • gravelldgravelld Administrator

    Could you recreate the Android issue and let me know which time you tried it? I can look in the logs to see if the request was made. You have to drag down from the top of the screen to force a reload.

  • Dermot_LDermot_L Member

    okay....when it happens again i'll make a note and get back to you then.

    Thank you!

    Regards

    Dermot.L

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