No sync for almost a week

xnoomxnoom Member
in Bugs

Not sure if this is related to the other sync threads, so posting separately.

My last sync was last Friday. It appears to have completed successfully, with the last line:

2025-08-15T18:22:25 END  2025-08-15 18:22:25

I have auto sync on, and have tried manual syncs as well, and it seems stuck. Trying to cancel by clicking the button at the top of the log page also doesn't do anything.

Comments

  • gravelldgravelld Administrator

    Hi - your auto sync is disabled, I'm not sure how that might've happened... I re-enabled it for you.

  • xnoomxnoom Member

    Thanks, it seems to be working now (both auto and manual sync).

    Do you know why triggering it manually wasn't working either before?

  • gravelldgravelld Administrator

    As per the other threads, we've been working on the sync process to reduce the amount of memory and other resource it consumes as we have more people on the platform now. A combination of restarted syncs, periods where it was disabled due to a crash and backlogs are probably behind it. There's now a new message in logs when a sync is not running but "QUEUED" just to let you know it has been received but not started yet.

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