Selected playlists inaccessible both on mobile and web (Possibly track count related)

tdvtdv Member
in Bugs

I have for some weeks had and issue with my four longest playlists where if I try to access them on mobile I get: "Error: A problem occurred communicating with the server" and for web I get "MEDIA_ELEMENT_ERROR: Format error". As far as i can see it is only affecting the four playlists with "!All X", all of which are 3000+ tracks and not something like "!Study" with 1081 songs or the other shorter playlists.


I have tried resyncing my library, removing all the playlists and readding them, but the error remains.


Thanks!

Comments

  • gravelldgravelld Administrator

    Are you sure this isn't related just to the first "Shuffle All" tracks on these playlists? The other tracks look ok to me.

  • tdvtdv Member
    edited August 27

    That track is also in the other playlists which work and can play, even if it isn't syncing for some reason. I'll look into that specific file on my local machine in terms of what happened there.

  • gravelldgravelld Administrator

    Yeah, those files just don't appear in your library. I think there's a bug here browsing those folders, and looking at sync it affects it there too. You could try temporarily removing these files from the playlist and see if the playlist works then? We'll fix the bug.

    To be clear: it's the track inside the A' folder.

  • tdvtdv Member

    Now I tried to do a full sync of my Library and getting:


    2025-08-27T09:27:57 GET    Music/A'
2025-08-27T09:27:58 GET    Music//A'
2025-08-27T09:27:59 ERROR  {
  "error": {
    "code": 404,
    "message": "File not found: .",
    "errors": [
      {
        "message": "File not found: .",
        "domain": "global",
        "reason": "notFound",
        "location": "fileId",
        "locationType": "parameter"
      }
    ]
  }
}


    However, in my Drive, the file is there

    https://i.imgur.com/fhouq94.png


    Is it something with the naming? I can play the files in the Drive, so they do not seem to be corrupted or anything.

  • gravelldgravelld Administrator
    edited August 27

    Yeah, it's to do with the fetching of the file. I've already created a ticket to fix this. The problem is likely the apostrophe. You could rename it as a short term measure if you like. You will have to change your playlist(s) if you do.

  • tdvtdv Member

    Alright, I'll try to delete the file from the playlists after the sync and see if that works. It's the same reason as having "!" in front of playlist names, to force them to be the first files found. I'll give an update once I've edited the playlists in the webplayer :)

  • tdvtdv Member

    Alright, I've deleted the 'Shuffle All from the playlists and the web-player seems to be working fine, there are still some tracks not syncing due to symbol issues, but that's a different issue (probably local to me which I have to fix).

    However, there is still the "Error: A problem occurred communicating with the server" on the mobile app for the four "!All" playlists, that doesn't seem to have changed.

  • gravelldgravelld Administrator

    Have you refreshed the playlists by pulling down from the top of the screen while on the playlists page?

  • tdvtdv Member

    Yes, did that, problem persists for the four playlists

  • gravelldgravelld Administrator

    Ok, I'll check this separately.

  • gravelldgravelld Administrator

    I think I replicated the problem. This does relate to the track count - we (a few months ago) implemented some efficiencies to the way playlists were stored, but we didn't allow for very large playlists in some respects. We need to fix this "efficiency saving" to, er, make it a little less efficient in terms of query time. We'll try to do this for this current release... sorry about the inconvenience.

  • tdvtdv Member

    Alright, great, thanks for the help as always :)

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