Unable to download and play
ronf8991
Member
in Astiga app
Downloading is always hung at 0B so cannot play anything. using Android and OneDrive
Comments
Which app are you using - the Astiga one? Is this still happening? Is it for particular files?
Yes. Using Astiga app downloaded from Play Store. Download never starts; just the 0B downloaded message.
Ok, I'll check that, assuming it's every track.
I checked your account - it looks like the token you use to connect to OneDrive is incorrect. Can you regenerate one using these instructions and try again: https://asti.ga/docs/storage/refresh-storage-token/
Although I was able to update token successfully,it is still stuck on "Downloading 0B".
Client error: `GET https://graph.microsoft.com/v1.0/me/drives` resulted in a `401 Unauthorized` response:{"error":{"code":"InvalidAuthenticationToken","message":"IDX14100: JWT is not well formed, there are no dots (.).\nThe token needs to be in JWS or JWE Compact Serialization Format. (JWS): 'EncodedHeader.EncodedPayload.EncodedSignature'. (JWE): 'EncodedProtectedHeader.EncodedEncryptedKey.EncodedInitializationVector.EncodedCiphertext.EncodedAuthenticationTag'.","innerError":{"date":"2026-04-22T15:36:47","request-id":"45ccda65-4dc2-4889-aed3-e062b4ee8103","client-request-id":"45ccda65-4dc2-4889-aed3-e062b4ee8103"}}}
That's the same issue - the token is being reported as incorrect. When the token refresh is performed and you are redirected back to Astiga (step 4 in the above link) do you see a token in the Token field?
Yes....here is what comes up: <token>
Sorry I haven't replied yet - will try to replicate tomorrow.
Thank you for your assist on this.
I have replicated this today, but it's very strange. The issue appears to occur when the previous authentication is "refreshed" - this occurs after a timeout.
Given your library is synced, this must've worked before, correct?
Looking back on old support cases, whenever this has occurred before a re-authentication (as described above) has fixed it. Would you be able to try this once more? Sorry about the inconvenience. I'll be looking at this further on Monday.
I was able to generate token again: Token has been updated successfully. Downloading still not happening though.
Is it just playback on the app that is failing? Are you able to browse your folders on the Web app, or even play the music?
Yes, just playback.I can see and browse my library in the app. But attempting to play anything results in "Download" and it stays at 0B. Nothing downloads. It did initially work when I first set it up. I have re-installed and re logged in and still nothing will download.
Can you browse your folders in the "Browser" section (under the hamburger menu - three horizontal lines at the top-left)?
I am not able to browse fromunder the menu. It just says 'No data".
I will send you a separate email about this, to maintain privacy relating to your OneDrive account.
Scratch that. It looks like the token we had for you in our database was still the old one, pre refresh. Can you remember whether you were sure you clicked _Save storage_ after the token was updated?
Anyway, I updated it myself given the token you previously sent me - can you check if it works now?
Hi! I just checked and it is now working!!!! Thank you sooooo much!!!!
👍🏼